Refund policy

Effective: 4 September 2026, from publication. These terms apply only to contracts concluded thereafter. They do not change rights or obligations under earlier contracts. Mandatory statutory rights remain unaffected in every case.

Consumers concluding distance contracts have the statutory right to withdraw without giving a reason within 14 days.

This consumer withdrawal right does not apply to business purchases.

On withdrawal, the consumer arranges return of the product to EVIONOR and bears the direct return cost.

1. Statutory withdrawal right for consumers

The 14-day statutory withdrawal right belongs only to consumers. A consumer is a natural person acting for purposes outside their trade, business, craft or profession. Classification depends on the actual purpose of the purchase.

The operator and seller of the EVIONOR online store is Nordisk Inova Kft. Withdrawal is governed in particular by Hungarian Government Decree 45/2014. (II. 26.) and mandatory rules implementing Directive 2011/83/EU. We provide no voluntary returns, trial period or satisfaction reimbursement programme.

2. Withdrawal deadline

For goods bought online, the consumer may communicate withdrawal without giving a reason within 14 calendar days. The period runs from receipt by the consumer or a third party designated by them, other than the carrier. For several goods ordered together and delivered separately, receipt of the last good applies; for goods consisting of several lots or pieces, receipt of the last lot or piece applies. For regular delivery over a defined period, the first receipt applies. The day of receipt is excluded; mandatory time-calculation rules apply, including expiry on the next working day where the last day falls on a Saturday, Sunday or public holiday.

The consumer may also withdraw between conclusion of the contract and receipt of the goods, or withdraw their offer before the contract is concluded. For service contracts, the 14 days run from conclusion; services already started are subject to the termination rules in section 11.

Sending the statement before the deadline is sufficient. EVIONOR does not voluntarily extend the period. This does not affect a statutory extension for failure to provide withdrawal information: the period then extends by twelve months; if the information is supplied during that time, it expires on the fourteenth day after that information is communicated.

3. Communicating withdrawal

Withdrawal may be communicated by any legally valid, unambiguous statement, particularly by email to info@evionor.hu, by post to the address in section 12, or through the website's “withdraw from contract” function. The function is accessible from the website footer; after entering the name, contract identification and electronic contact for confirmation, the declaration is submitted using “confirm withdrawal”.

We acknowledge receipt of an online declaration without undue delay by email on a durable medium, including the declaration's content and the date and time of its submission. This acknowledges the declaration; it is not a transport order. Withdrawal requires no internal permission, prior approval or reason. We recommend supplying the order number to help administration. The consumer bears the burden of proving timely withdrawal.

Use of the following model is optional:

To: Nordisk Inova Kft., 1194 Budapest, Varjú Kálmán utca 19., Magyarország; info@evionor.hu. I/We hereby give notice that I/we withdraw from/terminate my/our contract for the sale of the following goods / provision of the following service: … Ordered on / received on: … Name of consumer(s): … Address of consumer(s): … Signature of consumer(s) (only for a paper declaration): … Date: … Delete as appropriate.

4. Returning the product

After communicating withdrawal, goods must be sent or handed back to EVIONOR without undue delay and no later than 14 days from that communication. The deadline is met if the consumer dispatches the goods before it expires. The return address is in section 12.

The consumer may choose any carrier, provided the shipment can be identified and delivered to the specified address. Sufficient identification must accompany it, such as order number, customer name, product identification and contact details. This identification request does not make withdrawal dependent on internal approval. Please provide adequate protective transport packaging and retain proof of dispatch.

EVIONOR does not accept cash-on-delivery, postage-due or other shipments whose delivery charges are charged to EVIONOR without prior written agreement. This does not restrict mandatory rights or cost rules relating to non-conformity. Where the law entitles the consumer to hand goods back in person, that right is not restricted.

5. Return costs

The consumer must arrange return of the product to EVIONOR. The consumer bears the direct return cost.

For ordinary consumer withdrawal, EVIONOR provides no label service, books no courier, organises no collection and does not bear return transport charges. The consumer arranges and pays for transport directly with their chosen carrier.

This rule concerns withdrawal without giving a reason. It cannot be applied against the consumer to a defect, statutory warranty or guarantee claim where mandatory law places the cost on the seller. EVIONOR bears costs mandatorily allocated to the seller. The consumer also does not bear direct return costs if EVIONOR omitted the mandatory advance information about those costs.

6. Product condition and diminished value

The consumer is liable for diminished value resulting from handling or use beyond what is necessary to establish the nature, characteristics and functioning of the goods. EVIONOR assesses actual condition and resulting actual loss of value objectively and individually. No flat-rate consumer restocking or handling fee is charged.

Condition may be documented through photographs, serial numbers, technical inspection and other reasonable evidence. EVIONOR communicates the basis and amount of any deduction to the consumer. Diminished value may be claimed only to the extent permitted by law; the consumer is not liable if EVIONOR failed to provide the required information about withdrawal.

Original packaging and an unopened condition are not prerequisites for statutory withdrawal. Missing or materially damaged original packaging is considered only insofar as it actually reduces value and compensation may lawfully be claimed. Opening packaging for necessary inspection does not itself justify a deduction.

7. Installed and used EV chargers

Mounting, connection, commissioning or use does not by itself automatically extinguish the consumer's statutory withdrawal right. However, interventions beyond necessary inspection may cause significant diminished value.

EVIONOR may inspect returned chargers particularly for: wall mounting; screw and fixing marks; mounting-plate marks; opening or alteration of cable entries; electrical cable connection; terminal marks; electrical installation; commissioning; energisation; vehicle charging; pairing; registration; activation; removed or damaged protective film; scratches; physical damage; missing components, accessories or documentation; damaged or missing packaging; and any other modification or use affecting resale value.

These circumstances do not automatically remove the right or result in an automatic deduction. Where installation, electrical connection, commissioning or use beyond necessary inspection means the charger can no longer reasonably be sold as new, substantial actual diminished value may result. Its objectively substantiated amount may be deducted from reimbursement to the extent permitted by law. We apply no fixed percentage deduction.

8. Reimbursement

Following valid withdrawal, EVIONOR reimburses all payments received from the consumer that are legally repayable, including original delivery costs under the rules below and accounting for lawful diminished value, without delay and no later than 14 days after learning of the withdrawal. For sales of goods, EVIONOR may lawfully withhold reimbursement until it receives the goods or the consumer supplies conclusive evidence of return, whichever occurs first. Withholding cannot be prolonged merely by reference to internal inspection.

Reimbursement uses the original payment method unless the consumer expressly agrees to another method, without additional charges to the consumer. EVIONOR may take account of legally recoverable diminished value.

On valid withdrawal from the entire goods sales contract, the standard original delivery charge paid is reimbursed; otherwise only original delivery costs required by law are reimbursed. If the consumer chose delivery more expensive than EVIONOR's least expensive standard delivery method, the additional cost is not reimbursed. Reimbursable original delivery costs differ from return transport costs; the consumer pays the latter for ordinary withdrawal.

9. Business / B2B purchases

Consumer withdrawal rules do not apply to a buyer acting as a business customer in the transaction. This includes legal entities, companies, sole traders and other natural persons purchasing for purposes related to their trade, profession or business.

A business order is final once the contract is concluded, unless mandatory law provides otherwise or EVIONOR expressly agrees otherwise in writing in advance for that specific transaction.

Business customers receive no return without reason, withdrawal period or automatic return option for a handling charge. An exceptional commercial settlement is solely at EVIONOR's individual discretion and requires an express written agreement covering the transaction; the customer has no general entitlement to it. Mandatory non-conformity and other statutory rights remain unaffected.

10. Defective products, statutory warranties and guarantees

Claims for defective, non-conforming, incorrectly supplied or transport-damaged goods are separate from withdrawal without reason. This policy does not restrict statutory conformity rights, statutory product warranty or mandatory guarantees, or change applicable manufacturer guarantee terms. Such claims have their own statutory conditions, deadlines and cost-allocation rules. Excluding B2B consumer withdrawal does not affect mandatory guarantee rights of eligible businesses, including micro, small and medium-sized enterprises meeting the applicable statutory conditions.

Please report the problem to info@evionor.hu with identification details. Photographs and a carrier report can assist investigation, but their absence does not itself exclude a statutory claim. Improper installation can affect liability only for causally related defects and to the extent permitted by law.

11. Statutory exceptions to withdrawal

Withdrawal is unavailable for non-prefabricated goods made according to the consumer's instructions or express request, or clearly personalised goods, where the conditions of section 29(1)(c) of Hungarian Government Decree 45/2014. (II. 26.) actually apply. Ordinary stock goods, a standard EV charger ordered from a supplier, or selecting a standard variant do not themselves meet this exception. A promotional or discounted price does not itself remove withdrawal rights.

For separately concluded installation or other service contracts, withdrawal/termination rights are lost following full performance only if performance began with the consumer's prior express consent and acknowledgement that full performance would cause that loss. If the consumer requested commencement during the period and subsequently terminates a contract not yet fully performed, a lawful proportionate charge for services provided up to notification is payable only if statutory information and declaration requirements were satisfied. This does not automatically remove withdrawal rights for the goods. Mandatory termination rules apply to ancillary contracts.

12. Contact and return address

Seller: Nordisk Inova Kft. (EVIONOR).

Postal contact address: 1194 Budapest, Varjú Kálmán utca 19., Magyarország.

Return address: 1194 Budapest, Varjú Kálmán utca 19., Hungary.

Email: info@evionor.hu. Telephone: +36 20 581 9166.

After sending the declaration, the consumer must arrange return of the product and pay its direct cost; online withdrawal does not itself initiate a transport service.